This course is designed to help all employees improve their knowledge and skills in conflict resolution. Conflict is a natural part of working in teams, and it’s important to learn how to manage and resolve conflicts effectively. In this course, you will learn essential strategies and techniques for understanding, addressing, and resolving conflicts in the workplace. By the end of the course, you will have the tools and knowledge to navigate conflicts with confidence and promote a harmonious work environment.
Course objectives
- Understand the nature of conflict and its impact on individuals and teams
- Develop effective communication skills for conflict resolution
- Learn strategies for managing and resolving conflicts
- Gain confidence in dealing with difficult conversations and emotions
- Promote a positive and productive work environment
